Using this website
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the relationship of A Salon Called Fish with you in relation to this website. “A Salon Called Fish”, “us” or “we” refers to the owner of the website. “You” refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Appointment terms
Bookings are made through Phorest, online or in our app, or over the phone. A non-refundable booking fee is required on all treatments when making an appointment. This applies to online and over-the-phone bookings.
Booking fees and cancellations
- If you do not turn up for your appointment, or cancel, amend or reschedule within 24 hours of your appointment time, you will lose your booking fee.
- If you would like to reschedule your appointment you must do so with more than 24 hours’ notice. Your booking fee will follow your rescheduled appointment. Failure to reschedule with less than 24 hours’ notice will result in you losing your booking fee.
- If you just need to cancel an appointment and not reschedule it, and you have given us more than 48 hours’ notice, your deposit will not be refunded but credited to a gift voucher which can be used on any service across the salon.
- If you book an appointment but don’t have means of payment on you when booking, you will have until close of business on the day to make your payment or your appointment will automatically be cancelled.
- If you would like to book multiple future bookings we will require a booking fee for each future booking made.
Patch tests
If you have made an appointment that requires a patch test at least 48 hours before your treatment and you turn up for your appointment but have failed to come in for a patch test, we will not carry out the treatment and you will lose your booking fee. You will be prompted at the time of booking to come in for a patch test. It is then your responsibility to come in and receive your test; you will not be chased.
Reminders and rebooking
- To receive appointment reminders please enter a valid mobile number and/or email address and select the appointment reminder box at the time of booking. Reply “YES” to confirm your appointment or “NO” if you can’t make it. If you cannot make your appointment and you haven’t contacted us you will lose your deposit.
- If you receive a treatment and would like to rebook on the day we will ask for full payment of your services and will roll your booking fee over to your new appointment. Alternatively you can pay the remainder of your treatment cost and pay a new booking fee for your next treatment.
Governing law
Your use of this website, your appointments with us and any dispute arising out of them are subject to the laws of England and Wales.
Last updated 18 October 2026.